Aegean Airlines compensation for a delayed or cancelled flight
Aegean Airlines holds a Greek licence, and the regulation applies to all of its flights to and from the EU, including connections through Athens.
Which Aegean Airlines flights are covered
Some flights sold by Aegean are operated by Olympic Air, an airline in the same group that also holds a Greek licence. These are covered too; the operating airline is liable.
On a booking connecting in Athens, for example to the Greek islands or the Middle East, compensation is based on the distance between Bucharest and the final destination.
How much you can get on a Aegean Airlines flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Bucharest – Athens | 759 km | €250 |
| Bucharest – Larnaca | 1,255 km | €250 |
| Bucharest – Tel Aviv, connecting in Athens | 1,592 km | €400 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
How Aegean Airlines handles claims
Aegean takes claims through the contact form on aegeanair.com and has a page on its website dedicated to Regulation (EC) 261/2004.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
The flight was operated by Olympic Air, not Aegean. Does it matter?
Not for your rights: Olympic Air also holds an EU licence, so the regulation applies in the same way. The claim goes to the operating airline, and we work that out.
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.