TAROM compensation for a delayed or cancelled flight
TAROM is Romania's national airline and holds a Romanian licence, so Regulation (EC) 261/2004 applies to all of its flights to and from the European Union.
Which TAROM flights are covered
All TAROM-operated flights departing from an EU airport are covered, as are those arriving in the EU from outside it, for example from Tel Aviv or Chișinău to Bucharest.
On codeshare flights, the airline that actually operated the aircraft is liable, not the one that sold you the ticket. If your ticket says TAROM but another airline operated the flight, the claim goes to that airline.
How much you can get on a TAROM flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Bucharest – Athens | 759 km | €250 |
| Bucharest – Brussels | 1,754 km | €400 |
| Bucharest – Amsterdam | 1,783 km | €400 |
| Bucharest – Paris Charles de Gaulle | 1,850 km | €400 |
| Bucharest – Tel Aviv | 1,592 km | €400 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
How TAROM handles claims
On its passenger rights page TAROM publishes an e-mail address for assistance and compensation requests, as well as a complaint form. If the answer is slow or the claim is refused without good reason, the case can go on to ANPC and to court in Romania.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
My TAROM flight was cancelled, but I was put on another flight. Am I still entitled?
It depends on how early you were told and on the times of the new flight. If you found out less than 7 days before and the new flight arrived more than 2 hours after the original, compensation is usually owed.
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.