LOT Polish Airlines compensation for a delayed or cancelled flight
LOT Polish Airlines holds a Polish licence, so the regulation applies to all of its flights to and from the EU. From Romania, LOT journeys usually connect in Warsaw.
Which LOT Polish Airlines flights are covered
All LOT-operated flights to and from the EU are covered, including long-haul flights to North America or Asia when they are on the same booking as the flight from Romania. Compensation is then based on the total distance.
How much you can get on a LOT Polish Airlines flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Bucharest – Warsaw | 925 km | €250 |
| Bucharest – New York JFK, connecting in Warsaw | 7,631 km | €600 |
| Bucharest – Toronto, connecting in Warsaw | 7,763 km | €600 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
Do not wait to claim
Time limits for these claims differ between countries. In Poland, for example, it is one year. So it is best to claim as soon as possible after the flight.
How LOT Polish Airlines handles claims
LOT takes complaints through the form on lot.com, in the post-travel complaints section, or by post to its passenger complaints department in Warsaw.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
I missed my Warsaw connection to Toronto and arrived the next day. What do I get?
If the flights were on the same booking, you are owed €600 per passenger, based on the Bucharest – Toronto distance. The airline also had to provide a hotel and meals in Warsaw; if you paid for them yourself, we recover them separately.
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.