HiSky compensation for a delayed or cancelled flight
HiSky operates flights from Romania and from the Republic of Moldova. Whether you are owed compensation depends mainly on which airline actually operated the flight and where it departed from.
Which HiSky flights are covered
The HiSky group has an airline with a Romanian licence, HiSky Europe, and one with a Moldovan licence. The operating airline is shown on your boarding pass or booking confirmation.
- any HiSky flight departing from an EU airport, for example Bucharest, Cluj-Napoca or Iași, is covered;
- a flight arriving in the EU from outside it, for example from Chișinău, is only covered if the airline with the EU licence operated it;
- flights that neither depart from nor arrive in the EU are not covered by the EU regulation.
How much you can get on a HiSky flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Sibiu – Munich | 973 km | €250 |
| Iași – Rome Fiumicino | 1,356 km | €250 |
| Cluj-Napoca – London Luton | 1,823 km | €400 |
| Bucharest – Dublin | 2,530 km | €400 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
How HiSky handles claims
HiSky takes complaints through the contact form on hisky.aero and at the customer service address in its conditions of carriage. For flights departing from Romania, the competent authority is ANPC.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
I flew Chișinău – Bucharest with HiSky and was 4 hours late. Am I entitled?
It depends on the operating airline. If your boarding pass shows the airline with the EU licence, the flight is covered and you are owed compensation. If the airline with the Moldovan licence operated it, the EU regulation does not apply in the direction of the EU.
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.