Austrian Airlines compensation for a delayed or cancelled flight
Austrian Airlines holds an Austrian licence and is part of the Lufthansa Group. Many journeys from Romania to the rest of the world connect in Vienna.
Which Austrian Airlines flights are covered
All Austrian Airlines flights to and from the EU are covered by the regulation. On a booking with a connection in Vienna, compensation is based on the distance between the first departure airport and the final destination.
How much you can get on a Austrian Airlines flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Cluj-Napoca – Vienna | 555 km | €250 |
| Bucharest – Vienna | 829 km | €250 |
| Iași – Vienna | 834 km | €250 |
| Bucharest – Bangkok, connecting in Vienna | 7,735 km | €600 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
How Austrian Airlines handles claims
Austrian Airlines takes claims through the form on austrian.com, in the section for disrupted flights.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
I reached Bangkok 3.5 hours late after connecting in Vienna. Do I get €600?
On distances over 3,500 km, if the arrival delay is between 3 and 4 hours, the airline may reduce the amount to €300. Above 4 hours, the amount is €600.
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.