Air France compensation for a delayed or cancelled flight
Air France holds a French licence and is part of the Air France-KLM group, with its hub at Paris Charles de Gaulle.
Which Air France flights are covered
All Air France-operated flights to and from the EU are covered. Bucharest – Paris is about 1,850 km within the EU, so a delay of 3 hours or more on arrival means €400 per passenger.
How much you can get on a Air France flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Cluj-Napoca – Paris Charles de Gaulle | 1,590 km | €400 |
| Bucharest – Paris Charles de Gaulle | 1,850 km | €400 |
| Bucharest – Toronto, connecting in Paris | 7,763 km | €600 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
How Air France handles claims
Air France takes claims through the complaint form on its website. After a refusal, passengers in France can also turn to the travel and tourism mediator (Médiation Tourisme et Voyage), free of charge.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
I missed my connection in Paris and reached my destination the next day. What do I get?
If the flights were on the same booking, you get compensation based on the total distance of the journey. The airline also had to provide a hotel, transport and meals in Paris; anything you paid yourself is recovered separately.
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.