Wizz Air compensation for a delayed or cancelled flight
Wizz Air flies under European licences, so Regulation (EC) 261/2004 applies to almost all of its flights to and from Romania.
Which Wizz Air flights are covered
Wizz Air flights are mainly operated by Wizz Air Hungary, based in Hungary, and Wizz Air Malta, both holding EU licences. The regulation therefore applies both to departures from the EU and to arrivals in the EU from outside it.
Flights operated by Wizz Air UK hold a British licence. They are covered by the EU regulation when departing from an EU airport, and the UK version of the regulation, with similar amounts, applies to departures from the United Kingdom.
How much you can get on a Wizz Air flight
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500 to 3,500 km, or any flight within the EU over 1,500 km | €400 |
| Over 3,500 km, departing from or arriving outside the EU | €600 |
| Route (example) | Distance | Compensation |
|---|---|---|
| Cluj-Napoca – Milan Bergamo | 1,081 km | €250 |
| Iași – Rome Fiumicino | 1,356 km | €250 |
| Bucharest – London Luton | 2,106 km | €400 |
| Timișoara – Dublin | 2,144 km | €400 |
| Bucharest – Dubai | 3,394 km | €400 |
The examples show the straight-line distance between airports, not the airline's current timetable. We work out the exact distance for your flight when you check it.
How Wizz Air handles claims
Passengers can claim directly through the complaint form on wizzair.com. For claims filed by claim companies, Wizz Air uses a separate platform and requires the assignment document to take a specific form. If your flight was with Wizz Air, we tell you exactly what needs to be signed before we file the claim.
If you are offered Wizz account credit or a voucher instead of money, you do not have to accept it. The regulation provides for payment in money; a voucher only counts with your written agreement.
Where to complain and where a case is heard
For flights departing from Romania, the body that enforces the regulation is the National Authority for Consumer Protection (ANPC). If it comes to court, the airline can be sued at the court for the airport of departure or arrival (Rehder ruling of the EU Court of Justice, 2009), so a flight from or to Romania can be heard in Romania even if the airline is foreign.
What documents you need
- your boarding pass or booking confirmation;
- an identity document, for the assignment agreement you sign online;
- if you have them, any messages from the airline about the delay or cancellation.
How long you have to claim
In Romania you can usually claim up to 3 years after the flight. Even if the flight was two years ago, it is worth checking.
How Jet Claim helps
Check your flight for free in two minutes and sign online. We handle the correspondence with the airline, the complaint to the authority and, if needed, court. Our fee is 25% + VAT of the amount recovered, deducted only if you get paid. Every situation is explained on the passenger rights page.
Frequently asked questions
The airline said it was a technical problem. Am I still entitled?
Usually, yes. The EU Court of Justice has ruled that technical faults found during maintenance or before departure are part of an airline's normal business and do not excuse it from paying (van der Lans ruling, 2015).
I already got Wizz credit for the cancelled flight. Can I still claim compensation?
Credit given instead of the ticket is part of the refund. The fixed compensation is separate and may still be owed if the cancellation was announced less than 14 days before. Send us what you received and we will check.
Can I claim for a flight from two years ago?
Yes. In Romania the time limit is usually 3 years from the date of the flight. All you need is the flight details and your booking.