Flight compensation by situation and airline
Pick what happened or the airline you flew with. Each page sets out what the regulation provides and how much you can get.
What happened
Delayed flight
If you reached your final destination 3 hours or more late, the airline owes you between €250 and €600 per passenger, on top of assistance at the airport.
ReadCancelled flight
When a flight is cancelled you always get your money back or an alternative flight. If you were told less than 14 days before departure, you also get the fixed compensation.
ReadOverbooking and denied boarding
Airlines sometimes sell more seats than the aircraft has. If you were left behind without volunteering, compensation is owed to you on the spot.
ReadMissed connection
When your first flight is late and you miss the connection, what counts is how late you reach your final destination, not how late the first flight was.
ReadAirline
Wizz Air
Wizz Air flies under European licences, so Regulation (EC) 261/2004 applies to almost all of its flights to and from Romania.
ReadRyanair
Ryanair flies under European licences, so Regulation (EC) 261/2004 applies to all of its flights to and from the EU, including those from Romania.
ReadTAROM
TAROM is Romania's national airline and holds a Romanian licence, so Regulation (EC) 261/2004 applies to all of its flights to and from the European Union.
ReadHiSky
HiSky operates flights from Romania and from the Republic of Moldova. Whether you are owed compensation depends mainly on which airline actually operated the flight and where it departed from.
ReadLufthansa
Lufthansa holds a German licence, so the regulation applies to all of its flights to and from the EU. From Romania, most Lufthansa journeys connect in Frankfurt or Munich.
ReadAustrian Airlines
Austrian Airlines holds an Austrian licence and is part of the Lufthansa Group. Many journeys from Romania to the rest of the world connect in Vienna.
ReadTurkish Airlines
Turkish Airlines does not hold an EU licence. Regulation (EC) 261/2004 still applies to all of its flights departing from an EU airport, including Romania.
ReadLOT Polish Airlines
LOT Polish Airlines holds a Polish licence, so the regulation applies to all of its flights to and from the EU. From Romania, LOT journeys usually connect in Warsaw.
ReadKLM
KLM holds a Dutch licence and is part of the Air France-KLM group. From Romania, KLM journeys usually connect in Amsterdam.
ReadAir France
Air France holds a French licence and is part of the Air France-KLM group, with its hub at Paris Charles de Gaulle.
ReadAegean Airlines
Aegean Airlines holds a Greek licence, and the regulation applies to all of its flights to and from the EU, including connections through Athens.
Read